Knowledge Help for Students & Faculty
The tutorials listed on the left are intended to help students use the Knowledge course site (http://knowledge.udmercy.edu).
Faculty-oriented tutorials are available in the Tools, Tips, & Tricks for Faculty Using Knowledge course site. Faculty will find this site on their My Knowledge page in the My Courses list under the heading Courses in which you are enrolled.
You may also submit your question to the IDS Helpdesk for inclusion in the IDS Knowledge Base. We strive for a 24-hour response time on all questions submitted to the Knowledge Base. You may email your questions to ids@udmercy.edu (response time for these questions may be longer). If you would like to speak to an Instructional Designer, phone the Instructional Design Studio at 313.578.0580.
Common Questions
If you are having problems logging in to Knowledge, try using the Forgot Password link on the login page. Click here for help with the Forgot Password tool.
If you are having problems with your email, weblink, or any other non-Knowledge issue, you should use the UDM IT Helpdesk or call the Tech Team at 313.993.1500.
Ask IDS
Help Us Help You
Please fill out this form completely to submit your question to IDS.
You can expect a response from an Instructional Designer in one business day.
When you submit your question, you will recieve an automated email response from the Instructional Designer your question has been assigned to.
If you would like to revise your question in any way, feel free to email a reply to this automated response.
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